Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
We will respond to requests within 12 working hours.
You can also:
- phone us on 0121 747 2160
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0121 747 2160
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours
- visit the surgery
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
If you do not need an appointment but need some advice, the doctor is able to talk to you by phone through our triage service.
You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice, but please remember that they and only have limited appointment times. Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.
You will never be refused to see a doctor if one is available.
Practice nurse
The practice nurse is available Monday to Friday. The practice is supported by a team of district nurses, health visitors, midwives and mental health staff.
Enhanced access
The surgery is open from 8:30am to 6:30pm daily. In additional the surgery provides extended hours on Tuesday evening from 6:30pm until 8pm when you are able to see a doctor or a nurse.
On Wednesday and Thursday afternoons the surgery phone will be transferred to our Out of Hours Service (BADGER). However, the surgery is open for pre-booked appointments.
When patients phone the surgery during times when the surgery is closed they will automatically be transferred to BADGER.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you are more than 10 minutes late for your appointment you will be asked to re-book your appointment for another time.
Please remember that appointments are for one person only. If you feel your consultation may be lengthy, ask the receptionist for a double appointment when you book.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 0121 747 2160 during opening times
If you need help when we are closed
BADGER
If you require a doctor urgently, please call the surgery on 0121 747 2160. If the surgery is closed you will hear a recorded message and will be transferred to the out of hours doctor. The practice is a member of BADGER (Birmingham & District GP Emergency Rooms).
111
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Important: Medical emergency
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Additional out of hours services.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please try to phone reception before 11:30am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.