Appointments
Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How To Request An Appointment
You can request an appointment in the following ways:
- Online by visiting the Consulting Room
- Using our online services – SystmOnline. If you are not registered for online services and you would like to register, please complete our Register For Online Services Form
- By calling the practice on 0121 747 2160
- By visiting the practice
Appointments can be made on the day and 24 hours in advance. Emergencies are seen on the same day.
If you are more than 10 minutes late for your appointment you will be asked to re-book your appointment for another time.
If you do not need an appointment but need some advice, the doctor is able to talk to you by phone through our triage service.
You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice, but please remember that they and only have limited appointment times. Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.
You will never be refused to see a doctor if one is available. If you no longer need your appointment please let us know.
Please remember that appointments are for one person only. If you feel your consultation may be lengthy, ask the receptionist for a double appointment when you book.
The Practice Nurse
The practice nurse is available Monday to Friday. The practice is supported by a team of district nurses, health visitors, midwives and mental health staff.
Cancelling An Appointment
If you are unable to keep an appointment please let us know using our Cancel An Appointment Triage as soon as possible, this may enable someone else to be seen.