On the day appointments
To request an on the day appointment for today (Monday to Friday):
- phone us on 0121 747 2160
When you get in touch, we will ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
This may include a referral to the Community Pharmacist Consultation Service (Pharmacy First).
Routine appointments
You can request a routine appointment in advance during opening times by clicking on the link below:
To book an appointment with a Nurse or Healthcare Assistant, you can:
- Phone us on 0121 747 2160
- Visit the surgery in person
When you get in touch, we will ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Practice nurse
The practice nurse is available Monday to Friday. The practice is supported by a team of district nurses, health visitors, midwives and mental health staff.
Enhanced access
The surgery is open from 8am to 6:30pm daily. In additional the surgery provides extended hours on Tuesday evening from 6:30pm until 8pm when you are able to see a doctor or a nurse.
When patients phone the surgery during times when the surgery is closed they will automatically be transferred to BADGER.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you are more than 10 minutes late for your appointment you will be asked to re-book your appointment for another time.
Please remember that appointments are for one person only. If you feel your consultation may be lengthy, ask the receptionist for a double appointment when you book.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 0121 747 2160 during opening times
If you need help when we are closed
BADGER
If you require a doctor urgently, please call the surgery on 0121 747 2160. If the surgery is closed you will hear a recorded message and will be transferred to the out of hours doctor. The practice is a member of BADGER (Birmingham & District GP Emergency Rooms).
111
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Important: Medical emergency
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Additional out of hours services
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please try to phone reception before 11:30am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.